Terms and Conditions

Parties

Merchant

Lupsakka Resort Oy/Lupland
Timontie 7 as 1, 97700 Ranua
0406733345
luplandinfo@gmail.com
3382696-8

Customer

The Customer agrees to abide by these and the specific terms of the merchant when purchasing products and services through Lupsakka Resort Oy / Lupland internet services.

Ordering

General Terms

  • The prices displayed on the web service include value-added tax.

  • We sell products to adults and business customers.

  • We reserve the right to change prices.

  • The Customer is responsible for the accuracy of the information provided.

  • We reserve the right to change our delivery terms. The Customer must familiarize themselves with the currently valid delivery terms before placing an order.imitusehtoihin.

Booking Terms

These terms apply to rentable and reservable services. Collectively, these are referred to as "items."

Reservation

  • The Customer is responsible for reviewing the description and instructions for the reservation items.

  • The reservation made by the Customer is binding when the order/payment confirmation is sent to the email address provided by the Customer.

  • The Customer pays for the reservation according to the chosen payment method, adhering to the terms of that payment method.

  • The booking system sends the order/payment confirmation to the email address provided by the Customer.

  • The Merchant is not responsible for failed reservations. The Customer must promptly contact the Merchant to rectify the situation.

  • The Merchant does not guarantee that the item is still available in this situation. If the item is not available, the money will be refunded, or an alternative item will be offered when possible.

Cancellations and Changes

  • The cancellation date is the day when the Merchant receives notice of the cancellation.

  • The Customer is responsible for ensuring that the cancellation is sent in a timely manner.

  • If the Customer cancels their reservation:

    • When there are 14 days or more until the start of the reservation, a cancellation fee of 20% of the total reservation price will be charged.

    • When there are less than 14 days but at least 7 days until the start of the reservation, 50% of the item's reservation price will be charged.

    • When there are less than 7 days until the start of the reservation, the full reservation price will be charged.

Merchant's Right to Cancel Reservation

  • In the event of force majeure, the Merchant can terminate the rental agreement. The termination will be notified without delay to the Customer who rented the item.

  • In this case, the Customer has the right to a full refund of the rent paid. Costs incurred due to the cancellation of the rental agreement because of force majeure will not be reimbursed.

Compensation for Damages

  • The Customer is responsible for compensating the Merchant for any damage caused to the rented items. The renter is also responsible for any damage caused by other individuals visiting the item during the reservation.

  • The Merchant does not compensate for inconveniences or costs caused to the Customer by natural conditions such as insects, animals, adverse weather conditions, or unexpected weather changes.

Complaints

  • Any complaints must be made as soon as possible when the issue arises.

  • If a satisfactory resolution cannot be reached or if a compensation claim is involved, the complaint must be submitted in writing within one month of the end of the rental period.

  • The Merchant aims to process complaints as quickly as possible but no later than one month.

  • If the Customer and the Merchant cannot reach an agreement, the Customer can refer the dispute to the Consumer Complaints Board.

Delivery Terms

Formation of the Contract

  • A binding contract for the sale comes into effect when the order is confirmed (order confirmation/payment confirmation).

  • The order confirmation/payment confirmation will be sent to the Customer by email.

Cancellation and Returns

  • Products have a 14-day cancellation right under consumer protection laws. Contact sales for detailed cancellation instructions.

  • The right of return does not apply to leisure services arranged for specific dates.

  • The Customer is responsible for the usual costs of returning items.

Payment Terms

  • The Merchant uses reliable and secure payment intermediaries for its services.

    The Merchant does not store bank or credit card information at any point.

    The Customer agrees to abide by the terms of their chosen payment method.

    If the payment transaction is not successfully completed at the time of ordering, the Merchant will not process the order.